Customer Commitment

We pride ourselves on our customer service and are continually looking to enhance and improve our service. We monitor our performance on the 8 points below and to ensure that we provide the service consistently to all customers regardless of how big or small their business is.


  • You will have a dedicated payroll professional managing your payroll.
  • You will have access to your payroll contact via phone and our messaging channel.
  • We are a UK based payroll operation, and our teams work both remotely and in the office.
  • We will agree and deliver your payroll in line with the payroll timetable.
  • We will respond to payroll queries via our queries hub in line with our SLA’s
  • Our service will comply with all statutory regulations.
  • We will continually invest in technology and provide you with user friendly systems.
  • We will aim to consistently meet your service expectations.

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